Domain hosting and internet hosting FAQ by provider HQHost


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FAQ

COMMON QUESTIONS

Q: How to start? How to use hosting services?
A: You should do the following:

At the beginning you should choose tariff on Virtual Hosting Tariffs Page.

Press a button Order, fill in a registration form (the most essential fields are marked by *).

If you've chose a service Free Month you can immediately move to Hosts addition , Otherwise you should prepay hosting services in advance for a future month(or other period - all terms are on Virtual Hosting Tariffs Page) in section Payments.
Payment variants are available here.

Then you should change Name Servers into ours for domain you added in section Hosts. If you don't have domain name yet, you can buy it in control panel's section Domains

Q: How does tech. support staff of web hosting provider work?
A: Tech. support staff works 24/7. If you be our web hosting client you'll be able to contact them through email or icq. The problems are solved efficiently.

Q: Is there a censorship of colocation information located on yours internet hosting?
A: Propaganda of violence, publication of materials defaming citizens (companies, trade marks, etc.) honesty and dignity, publication of children pornography, spam is banned at our internet hosting. Read Acceptable Use Policy here

CONTROL PANEL QUESTIONS

Q: How can I enter to administrative control panel of your domain hosting?
A: https://megatool.hq-host.com/client/

Q: How can I look through demo-version of administrative control panel of your domain hosting?
A: Register as a client of our domain hosting. The administrative control panel is available in demo-mode (revision) until hosting payment.

Q: Issue HOSTS. How can I park domain?
A: The administrative control panel button of web hosting provider ~SHosts~T is used for the Managed Sites Program.

ATTENTION: If you don't understand for what purpose some clause is, change there nothing as you can break your site work.

Pressing "Hosts" you can see the following:

A list of your sites on our domain hosting which are hooked up and their properties:

CGI - is a support CGI/PHP in your web hosting plan

Indexes - is a listing of site files permitted under index page absence in your domain hosting?

Hotlink protect - Is the protect from pages hotlink of your site and its parts, located on our domain hosting (you can look through/change permitted hotlink list of sites in cl. Action/hotlink; you can look through/change list of files bandwidths in issue Action/change)

Mail - is email receiving at domain?

Server - which ftp-server is it possible to hook up for the site access on our internet hosting?

Account - is ftp-login which is used for the enter to our domain hosting service (it's possible to look over the passwords in menu ftp/shell)

Ip-address - which ip-address is the site hooked up to; a word "default" means the site is in general ip-address, which is separable between the internet hosting clients.

Http server - is a type of http-server by which the site on our internet hosting is operated; it can be "apache" or "thttpd", the sites with cgi/php support are permitted only in "apache"; "thttpd" is better operated fraught static sites

Action - is a list of actions which are possible to make with a domain

Delete - your domain will be deactivate on our domain hosting. It'll be kept in statistics for the right counter of used traffic

Change - to change domain properties (it's explained in cl. "add/change host")

Aliases - which domain names placed at our domain hosting will be considered as the site names, there are two recordings of type mydomain.com www.mydomain.com according to default

Hotlink - is the sites list for which pages hotlink is permitted. There are the same recordings that are in aliases of our domain hosting service (it means your site names)

To add/change the host:
In order to hook up your site to your account in our internet hosting you have to point to the site name without www., of type domain.com; in field Ip- address type you have to point to will be the site situated in general Ip-address, in separate one or in one of some Ip-addresses which are your ownership already (if they are). A button Receive mail to this host means the possibility to receive mail on this domain.

CGI/PHP support - is a support of scripts at the site which hosts in our web hosting service.

Hotlink protection - is a list of your files in our domain hosting which will be protected from hotlink.

Http server type - is a type of http-server of our web hosting which will operate your site. Remain a default meaning (apache).

There is a possibility to change parameter of hosting under the site properties changes you have to know the following:
ATTENTION: for the right site work it is no necessity to correct or to add something in issue DNS zones before or after site addition to our web hosting directory.
Use the issue DNS zones if you really understand what are you doing. The site is hooked up to and ftp-account begins to work for it within 5-10 min after the site addition to our hosting service. In order to make your domain located on our internet hosting seen from all over the world you have to change name-server in registrant (it's a site where you can buy domain name) to ours:
ns0.hq-host.com
ns1.hq-host.com
It will pass 1-2 days after name-servers update in registrant and the site will be seen from all over the world. In order to begin to work with your site immediately you have to register proxy-account in general Ip-address (at no extra charge), and you have to put it in your brouser's setups.

Q: Issue HOSTS. How can I park subdomain?
A: Subdomain parking procedure is the same as domain parking

Q: Issue DNS. How to work with DNS zones?
A: DNS manager divides into zones and recordings inside zones. In general cases a zone coincides with domain name which you buy in registrant. Zone recordings answer for the transformation of your domain name into machinery addressing (ip-address), determine name-server for domain and point to which server receive mail for domain. You haven't to use DNS manager under Host addition in our internet hosting! All necessary things are added automatically. Three main types of recording: A, MX, NS
Recording of type A transforms domain name into ip-address, for instance:
#name type translation mydomain.com A 64.237.99.99
Usually two recordings are necessary for normal work of your site on our hosting:
mydomain.com A 64.237.99.99 www.mydomain.com A 64.237.99.99
A recording of the following type is necessary in order to domain mail will be sent to web hosting provider mail-server:
mydomain.com MX mail.hq-host.com
Here is pointed to domain mail is operated by server:
mail.hq-host.com
You can use the recording NS in order to determine servers. If you don't want standard meanings (ns0.hq-host.com, ns1.hq-host.com) are as name-servers but you'd like, for example, ns0.mydomain.com, ns1.mydomain.com, you have to add the following fields:
ns0.mydomain.com A 64.237.37.72
ns1.mydomain.com A 64. 237.41.94
mydomain.com NS ns0.mydomain.com
mydomain.com NS ns1.mydomain.com
Pay attention that ip-addresses ns0.mydomain.com, ns1.mydomain.com have to coincide with ip-addresses of web hosting provider nameservers ns0.hq-host.com, ns1.hq-host.com

Q: Issue MAIL and POP3. How to create and use email?
A: You have to enter into administrative control panel's issue POP3 accounts. A list of POP3 mailboxes will appear in front of you, which were created at your registration recording. You have to enter a password for new mailbox addition, for instance: PassWoRD (or to remain it generated by the system) and to press Add. You have to use the following actions for the created pop3 mailbox in our internet hosting service:

Aliases - aliases for receivers in this mailbox. It's necessary in order to this POP3 domain hosting account's mail will be sent to some addressers. This mail isn't kept in current mailbox of internet hosting account. It's necessary to point to email name as one of aliases in order to it will be kept there.

Update - it's necessary for password's change which was entered into field Password of your internet hosting account.

Delete - delete a mailbox. All the aliases which were created for it in this hosting account will be deleted too.

ShowPass - show the current password for mailbox.
You have to open administrative control panel's issue Mail Forwarding after POP3 mailbox creation on your domain hosting account. In this issue you have to choose domain for which you'd like to receive a mail; if you've got some of them in field Forward of your domain hosting account you have to write pop3 mailbox's name which was created in the first step, for instance:
login_pop0.
All the mail for this domain will be sent to mailbox in this case to login_pop0 if the field Login will be remained 0. If you'd like mail will be sent immediately to the address and won't remain not one of pop3 mailboxes at our domain hosting server, you can point an email address instead of pop3 mailbox's name, for instance:
bill@freemail.com
In 5 minutes (this time is necessary for the system in order to configuration files generation) all this operations, which you~Rd made on your internet hosting account, will come into force.
If you'd like to send mail using our smtp server mail.hq-host.com, it's necessary to set up authorization in Your Client hosting account, using login and password of POP3 mailbox which was created in the first step. Login of type login_popN, where login is your registration name and N - your mailbox current number starting with 0, is the system and non-changeable one. This login is used only for sending and receiving of letters, as the issue Mail Forwardings allows you to create any email for domain.

Q: Issue FTP/Shell. How can ftp be used at your internet hosting and is there a possibility to create ftp-access for certain directories within my site structure?
As you'll park domain on our web hosting, ftp account will be automatically created for you, a root directory of which will be your home server's one. You can see its password in the administrative control panel's issue FTP/Shell accounts of our domain hosting. In this issue you can see a list with the following fields:

UID - it's your indicator in the system.

Password - it's your password on this hosting account. By the button ShowPass pressing the current password will be shown. If you don't like it you can enter your own one and press Update. ShowPass and Update are in the column.
Action Home - it's a way to this account's root directory. In order to create an additional ftp account for certain file at your site in our domain hosting (this file will be a root one, and the user couldn't rise upper the given level) it's necessary to enter a password, for instance, pAs$W0rD, and choose a way to the file.
For example: /home/clients/login_ftp1/domains/mymegasite.com/html/news. Ftp account with a root directory which was pointed to by you will be created after a button's Add pressing. You have to point to a server which is written in column server as server of access.

Q: Issue BACKUP. How can I make site reserve copy?
A: For creating of reserve copy you have to enter to issue "Backup" and press Add Backup after choice of site from list. This procedure will create reserve copy of your site of tar. size (all the files were gathered to one file without pressure).
In case of Auto Backup option's choice reserve copy of your site will be renewed every day (you can choose any interval). This fact will present you the possibility to have actual copy of site but at the same time in case all the site contents will be broken, next day Auto Backup archives will be renewed up to site's current condition. In this case I mean broken one.
All the archives are kept in an separate server.
In order to download reserve copy you'd press Restore opposite necessary archive from list. Archive with such a name as your-domain.com_28-11-2003-03-02-16.tar. will be downloaded into server in which your site is situated and it will be available by the following URL address: http://your-domain.com/backups/your-domain.com28-11-2003-03-02-16.tar You can download it into your computer by http protocol and also you can unarchive it directly at server.

PAYMENT

Q: Can I transfer to other tariff plan in future?
A: Yes, you can change tariff hosting plan next month at any time. You can do it in administrative control panel's issue Tariffs

Q: What are the payment options?
A: We accept payments billed to a credit card (Visa, Mastercard), Webmoney and direct bank transfers in Fethard too. All the information concerning payments is available after registration; it's in control panel's issue of our internet hosting service Payments

Q: From what moment do you start to count money for your domain hosting services?
A: From the moment of first payment done.

Q: Will you delete an account in case of non-payment?
A: In case of negative balance rise at your account in our system you will be notified in 10 days your account willbe held (ftp wii be inactive, control panel will work in a limited order). In case your balance won't be refreshed in 10 days your account will be turned into state "Held". In next 5 days account will be transformed into state Disabled (all the serveces including mail and sites will be held too).

FTP/Shell

Q: Do you limit the transfer of data by FTP in your internet hosting service?
A: No. We don't limit it. You can renovate the files unlimited times at any day time.

Q: Where should we download files?
A: Attention! When you enter to our virtual hosting server You are inside of user's file under whose name you have gone, but not inside of site file.
Read attentively:
The structure of catalogues at virtual hosting server:
Domains - it's a directory with domains, there are directories of type domain.com within of it; in each of them there is a directory html in which it's necessary to transfer your files and a directory logs in which log-files of this domain are available.

Q: How can we get a shell access in you domain hosting service and how we can hook up to it?
A: In order to get shell access you have to contact support staff of our internet hosting by email or any other way which is available for you. You can use any client in order to hook up to shell access. Any ssh-client may be used in order to hook up to it. Putty is such a one for Windows. You can download it by http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.
You have to choose ssh protocol, the second version of it, in order to hook up to shell access. For accommodation you can change a default shrift into which you'd like, you have to set up a coding koi8-r. After that you have to enter server address where is your site based. You have to enter user's name and password which you use for ftp hosting connection into the field login. You have to enter a password from ftp too.

Email/POP3

Q: How can I manage by POP e-mail accounts (to add, to delete, to renovate)? How can I hook up the mail forwarding?
A: How can I manage by POP e-mail accounts (to add, to delete, to renovate)? How can I hook up the readdressing to?

Q: Do you give SMTP server for outgoing mail?
A: Yes, you can use our mail server for sending. With such an object you have to point to the name of your mail server in which your pop3 mailboxes are as outgoing server SMTP in setups of your mail customer. But authorization has to be over before the sending. You have to use your pop3 mailboxes own login and password as login/password.

Q: Is it possible to get mail by web-interface?
A: Yes. Use webmail.hq-host.com.

Q: How can I do the email forwarding?
A: You have to use a button Aliases in control panel's issue of our domain hosting - POP3. All the mail arriving to chosen POP3 mailbox will be sent to addresses which are pointed to in Aliases.

Q: How can I delete a great letter from my mailbox?
A: You can use our web-interface.

Q: Is it a limit of sending letter volume in you email hosting?
A: Our sending letter volume is 4Mb. If you want to send a letter of 40Mb you would divide it into 10 parts.

DNS

Q: In which zones can I set up my domains?
A: You can set up your domains in any zone.

Q: How could I change Name Servers (NS) of domain? Which NS have you got?
A: In order to transfer hosting of domain from one web hosting provider to other (for instance, you move to us from other web hosting provider) you have to change Name Servers of the domain. Usually you can do it at registrar of domain site. These are some references where you can do it at site of domain main registrars:
NetworkSolutions: http://www.networksolutions.com/cgi-bin/makechanges/domain.mod
Totalnic: http://core.totalnic.net/cgi-bin/mod-dom-wizard1
If you've registered domain through our domain hosting service you have nothing to change - we'll do all the necessary things ourselves.
Our Name Servers are:
ns0.hq-host.com
ns1.hq-host.com

Q: How can I test my site until DNS changes haven't taken place?
A: If you use:
winnt (NT, 2000, XP) - in file c:\windows\system 32\drivers\etc\hosts
win8x (95,98,ME) - in file c:\windows\hosts
unix in /etc/hosts you have to write a line (and so with others):
in field
ip-address - address of server, where you'll set up Your site
in field name of host - name of your domain (site) hosted by us.
Also you can use our anonymous proxy service. Your sites will be available through it immediately.
Q: I d like to transfer my zone .ru domain to you. What should I do for it?
A: For such a transfer you have to add host in section Hosts as it pointed in section How to park domains. Then you should inform us by icq or email that it's necessary to permit zone transfer from certain IP-address for this domain (you can know about what IP is suitable for it on registrar page). Then you should write a letter to your domain registrar in suitable form which you can find at registrar s site. For example, here
Q: How to add domain (subdomain) if DNS servers are not ns0.hq-host.com, ns1.hq-host.com?
A: Add domain (subdomain) in section hosts, remember ip for this subdomain, register this domain (subdomain) on your DNS servers (sub.domain.com , www.sub.domain.com ).
Attention! Domain IP and subdomain IP may be differ in case they are located on different servers.

PROXY

Q: How much does your anonymous proxy service cost?
A: This service is available to all our web hosting clients at no extra charge. Using of dedicated IP-address is an extra billable activity.

Q: Is it possible to set up your proxy server providing access by IP-address instead of login/password?
A: No. Authorization is made only through login/password. You can get them in control panel of our internet hosting, issue Proxy.

VPN

Q: What is VPN?
A: VPN (Virtual Private Network) is a secure bandwidth to Internet which means encoding all the traffic form your computer to VPN servers. Nobody can discover your real ip-address and accordingly nobody can trace your geographical location. All the programs which are installed on your computer will work through VPN automatically. This is a main VPN distinction from anonymous proxy for which it's necessary that software maintain hook up through proxy.

Q: Which software is necessary in order to hook up to VPN?
A: Any additional software isn't required. All the necessary things are included into delivery of OS Windows/Unix.

Q: In which way I can setup operational system for the funktioning with VPN?
A: Installation's stepwise instruction of VPN-connection is by the following address: http://poptop.sourceforge.net/dox/.

SERVERS

Q: What operation systems do you use at your web hosting servers?
A: Linux Debian,Linux RedHat, FreeBSD

Q: Where are your web hosting servers located?
A: All servers are located in 3 data centers. In data centers of choop - New Jersey, XO - New-York and Cais - New-York.

Q: To what bandwidth are your hosting servers hooked up to?
A: Cable & Wireless / MFN / Internap / Nac / XO / Cais

Q: How many virtual hosts are collocated on each server? Do you transfer sites to new server in case of current's overloading? Is the processor's loading controlled?
A: We transfer a site in compliance with client's inquiry. We control the level of server's loading and don't permit 50% excess of all the machineries loading.

WEB SERVER

Q: Which web server is set up on your servers?
A: Apache 1.3, Thttpd

Q: Does every site get its own log-files?
A: Yes. You have an access to all your files of our internet hosting service.

Q: What is the home directory path, perl, sendmail?
A: The way to home directory is /home/clients login_of user, domains which are hooked up are in directories /home/clients/login_of user/domains/login_of domain, ways of installing programs to your virtual hosting account are described in panel's issue Servers.

Q: Can I use .htaccess?
A: Yes

Q: Is there support of SSI?
A: Yes

Q: How can I set up SSI?
A: In order to set up SSI at your discretion you have to edit a file .htaccess. In general case it's necessary to add some line in it:
AddHandler server-parsed .html .htm
where you have to point file extensions in which SSI will work.

Q: How can I set up a page of error 404, 500, etc. in your web hosting service?
A: Page of error is loaded under the emergence of server error. For example, under inquiry of non-existing file (404 File not found) or internal server error (500 Internal server error).You can set up your own pages of errors instead of standard ones. It very simply realized by file .htaccess.
The following actions are required:
1.Create a new file with login ".htaccess" (or edit an existing one).
2.Write down the following lines in it:
ErrorDocument 404 http://www.you_domain.com/err404.html
ErrorDocument 500 http://www.you _domain.com/err500.html
A number after ErrorDocument instruction is a number of error, address - is an absolute address of page at Your virtual server which will be loaded after the emergence of this error. Of course, you can name it as you wish.
3. Make a copy of file in directory server in which you'd like to set up pages. We notice you that a file .htaccess may be different for different directories. For example, If you'll copy it to file "images" it'll work only for it and for all the files which are included (of course, if they don't include its own .htaccess).

CGI

Q: What is CGI?
A: CGI scripts are used for creating of such things as counters, forms, guest books and many others. We provide you CGI directory in type setup of our internet hosting services. You can write your own scripts, set other ones or use our type CGI scripts.

Q: What languages could be used for writing script CGI (shell, Perl)?
A: Scripts written on shell, Perl.

Q: Message about error 500 appears: what does it mean?
A: This error is a result of incorrectly written scripts.

Q: My script doesn't work! (typical errors)
A: 1. Make sure of the first script line correct writing, for instance, it' ll be the next one for Perl:
#!/usr/bin/perl
2.Correct the file extension.
3.Order the loading of Perl-script to server by FTP it's necessary to transfer it as ASCII-file. If you load a script by the program CuteFTP it automatically (by order) transfers extensions .pl and .cgi as ASCII. Make sure that auto is set up in installations FTP/Transfer Type. If you use FAR before file loading it asks in which format it should be transferred. Choose ASCII one.
4.Set script file attribute at server as 755 (it corresponds to attributes: RWXRWXR-X). In CuteFTP press the right button of the mouse at file name and choose Change File Attribute. In FAR point to file name and press Ctrl-A.
5.Make sure that script doesn't contain syntactical mistakes. If it's a Perl-script, you may check it directly at server. You in SSH enter a command:
perl-c scriptname.pl
6.If your script shows files on its own, check the corresponding rights of recording set in directory.
7.If a script derives something to brouser's screen it means that at the beginning you should write:
Content-type: text/html\n\n
and then a standard HTML code.
8.Maybe, there was an error in your script and then it was corrected by you but nevetheless you see a message about error. It may be caused by your provider proxy server. In order to evade this problem you should rename a script or to start up it with some insignificant parameters, for example:
http://mydomen.com/cgi-bin/test.pl?tmp=3457
It's an example of the simplest script showing a line "Hello, world" on the brouser's screen.
#!/usr/bin/perl print "Content-type: text/html\n\n"; print "Hello, world"
One more typical error is a usage of some libraries, which aren't presenting at Your virtual hosting server. List of installed libraries is available in control panel's issue of our internet hosting - Servers. If you need more, you should notify the administrator of our domain hosting service and he will try to help you.

PHP

Q: What version PHP is set up at your server?
A: You can look through the version PHP and all the information about PHP configuration in control panel issue "Servers"

CRONTAB

Q: What is CronTab?
A: It's a possibility to set up programs' start at web server any time.

Q: Could I use CronTab?
A: Yes, you can. Access to CronTab is in control~Rs panel menu issue "CronTab".

MYSQL

Q: Where can I read the documentation about MySQL?
A: http://www.mysql.com/documentation/, http://www.opennet.ru/docs/RUS/mysqlrus/index.html

Q: How can I set up a database?
A: Creation, removal and change of password is available through control panel's issue "MySQL"

Q: How to administrate the databases?
A: Use web-interface phpmyadmin.hq-host.com

Q: How can I transfer available MySQL database?
A: It's necessary to make a dump of the existing database and download it through management administrative interface phpmyadmin.hq-host.com or use a consol access.

Q: Which Hostname, Username, Password can I use for the work with MySQL at you server?
A: You can see all these parameters in control panel's issue "MySQL".

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